Terms of Enterprise Service & Service Level Agreement (SLA)
PakVisionAI Technologies (Pvt) Ltd • Enterprise Contract Standards
1. Enterprise Engagement Scope
These terms govern all pilot agreements, production deployments, and maintenance retainers executed between PakVisionAI Technologies (Pvt) Ltd and enterprise clients across Pakistan and international jurisdictions.
2. High-Availability Uptime SLA
For on-premises high-availability clusters and managed on-site appliances, PakVisionAI provides a guaranteed 99.9% uptime commitment for service availability, backed by local field support teams in Karachi, Lahore, and Islamabad.
3. Intellectual Property Rights & Deliverables
All client knowledge bases, search indexes, training datasets, customized agent prompts, bespoke schemas, and workflow integration code remain the exclusive property of the client. Core underlying runtime engines and proprietary model architectures remain the intellectual property of PakVisionAI Technologies (Pvt) Ltd, licensed to the client under a perpetual, non-exclusive, royalty-free operating license for self-hosted or private cloud deployment without vendor lock-in.
4. Jurisdiction & Governing Law
These terms and related enterprise agreements shall be governed by and construed in accordance with the laws of the Islamic Republic of Pakistan.